Returns Policy

Return Policy

Our fine products and timeless jewelry should meet or exceed your expectations. However, if you are less then entirely satisfied and wish to return, you can return any order for a credit or exchange within 30 days from the date of shipment.

 

How to return an order:

 

1. Please email us at returns@darweshgems.com and let us know the item you would like to return along with the Order No.

 

2. Send us the jewelry with the original packing materials and let us know the item tracking no by return email once you have sent the item.

 

3. Secure your item(s) and all the original packing materials, including price tag, packing slip and the diamond certificate if provided and any other articles you receive with the delivery, in a secure package.

 

4. Send the package by EXPRESS Mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges.

 

Kindly send high-value items via insured shipments as we at Darwesh Gems & Jewellery LLC will not be responsible for lost or damaged items while in transit back to us.

 

5. All items need to be posted back to us at the below given head office:

Muhammad Adil Darwesh
Shop No. 8, Near Women’s Museum
Deira Gold Souk,
P.O.Box 251052
Dubai UAE
Mobile:+971-50-9193503

 

Return terms are very simple. All returns must be received at Darwesh Gems & Jewellery LLC within 30 days of shipping date. Any items received after this period will not be accepted as returns and will not be eligible for returns. All items must be received by us at the same condition as they were sent to you. Any signs of wear, or any work done on them which was not by Darwesh Gems & Jewellery LLC (engraving, sizing, alterations etc.) or damaged in any way cannot be accepted for return.

 

All Custom made orders like orders with engraving; special finger sizes cannot be accepted back for a return (refund, exchange or repair).

 

The original Darwesh Gems & Jewellery guarantee certificate must be sent with the item in order for refunds to be processed.

 

All special orders, personalized and engraved items cannot be resized or returned for a refund or exchange unless there is an error.

 

Darwesh Gems & Jewellery LLC will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made by the method the item was originally purchased with. If in any case Darwesh Gems & Jewellery LLC is unable to process the refund in the same manner as the items were purchase, we will process it via cheque or demand draft. All requests will be processed after the items are inspected by our experts and verification has been done on the condition of the item. Refunds take approximately seven business days to process upon receipt of the item.

Kindly note to be careful NOT to write jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.

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